NY Connects

Your Link to Long-Term Services & Supports (New York).

Practical in-home support, coordinated locally, aligned to your family’s needs.

What NY Connects Is.

NY Connects services offer free, unbiased information that routes families to local long-term supports.

Statewide “front door”

A single, trusted entry point for aging and disability supports across New York.

All-ages, all-needs

Older adults, people with disabilities, and caregivers get options that fit everyday life.

Actionable next steps

Information, options counseling, and referrals to in-home and community programs.

Local connection

Warm handoffs to Area Agencies on Aging and community providers near you.

Why it matters.

  • One front door for local supports.

  • Free, unbiased information and options.

  • Coordinates across age and disability needs.

  • Helps compare costs and coverage.

Eligibility.

  • Open to all ages with long-term support needs.

  • Specific eligibility depends on the referred program.

  • Residency in a New York county/borough.

  • Income/insurance rules may apply to certain services.

How UniversaCare Helps Families with NY Connects.

  • Clarify your personal needs and program fit.

  • Prep questions and documents.

  • Warm handoffs to local partners.

  • Align in-home care with guidance.

Trusted In-Home Care Since 2008.

At UniversaCare, we turn NY Connects guidance into a concrete plan, so support at home arrives smoothly and on time.

From NY Connects Guidance to Consistent Care at Home.

From first questions to the right supports, we translate program rules into practical next steps.

Step 1 ➔

Needs Review

We map risks, routines, and goals to clarify priorities. Get a clear plan of priorities.

Step 2 ➔

Options Counseling

We align NY Connects recommendations with what home life requires.

Step 3 ➔

Warm Handoff

We coordinate with local partners and schedule full-time care.

Step 4 ➔

Ongoing Guidance

Regular check-ins keep your plan current as needs change.

Tools and Resources for Families.

Practical tools to check fit, prep paperwork, and reach the right office quickly.

Call Prep Script

Questions that surface needs, risks, and timelines.

Services Checklist

Transportation, meals, respite, personal care.

Benefit Screening Starter

What to ask about Medicare/Medicaid

Local Office Finder

Use the official locator to reach your county team.

Mr. Alvarez | Brooklyn, NY. After a hospital discharge, his daughter wasn’t sure what program fit.

UniversaCare helped by:

  • We organized a needs summary and joined the NY Connects intake call.

  • Options counseling confirmed home-delivered meals and community transport.
  • We staffed live-in support to cover nights; falls and stress both dropped.

The family moved from uncertainty to a steady, workable routine.

Frequently Asked Questions

No. Many families are surprised—NY Connects serves all ages with long-term support needs, including people with disabilities and their caregivers.

Often, NY Connects gives information, options counseling, and referrals. Local agencies and community providers typically deliver the actual services.

Timelines vary by county, program, and availability. Ask about waitlists and interim supports; we’ll help you plan coverage in the meantime.

NY Connects information is free. Program costs differ; some are free, low-cost, or cost-share. Benefits counseling helps clarify coverage before you enroll.

We’re not NY Connects. We coordinate with your local team and provide full-time live-in or 24/7 in-home care, aligned to the guidance you receive.

Trusted In-Home Care Across NY & CT Since 2008.

Home Care Services in NYC, Nassau, Suffolk, Westchester

Professional home healthcare throughout New York with local expertise and regulatory compliance.

  • Personal care services including home health aide (HHA), certified nursing assistant (CNA)

  • Staffing services for community partners, facilities

  • Companion services and more

  • Nursing services including infusion and skilled nursing

Learn more

Home Care Services in North, Central, Southern CT

Trusted home healthcare solutions serving Connecticut with personalized, community-focused care.

  • Personal care services, home health aide (HHA)

  • Physical therapy and occupational therapy

  • Hospice and palliative care and more

  • Nursing services

  • Companion and respite care

Learn more

Compliance Note: UniversaCare is not affiliated with NY Connects, reference for awareness only. • Last verified: 10/2025. Details may change; please see the official site • https://aging.ny.gov/ny-connects-your-link-long-term-services-and-supports.

Guidance is good, consistent care is better.

Ready to call NY Connects, and turn options into a workable plan at home? We’ll walk with you.