We’re here 24/7 to talk through any FAQ’s you might have.
General home care.
Home care allows individuals to receive one-on-one, personalized support in the comfort of their own home, preserving their independence and routine. Assisted living and nursing homes involve relocating to a facility where care is more generalized and less flexible.
Warning signs include forgetfulness, poor hygiene, mobility issues, medication mismanagement, social isolation, and noticeable weight loss. A professional assessment can help determine needs.
Personal care helps with daily hygiene and grooming. Companion care focuses on social engagement, meal prep, and errands. Skilled nursing involves medical services like wound care or injections provided by licensed nurses.
Approach the conversation with empathy and respect. Emphasize independence, safety, and quality of life. Involve them in decision-making to reduce resistance.
Absolutely. Our care plans are tailored for chronic disease management, focusing on safety, symptom control, and daily function enhancement.
We use a digital care platform that logs daily updates and protocols. A dedicated care coordinator supervises and ensures all caregivers follow the same plan.
Yes, we can supplement facility-based care by providing one-on-one personal attention within hospitals, rehab centers, or senior living communities.
Home care services.
Our care plans may include personal hygiene assistance, companionship, meal prep, light housekeeping, mobility support, medication reminders, cognitive stimulation, and more — all tailored to individual needs.
Yes. We offer fully flexible scheduling, allowing you to adjust hours and services weekly based on evolving needs or unexpected changes.
A typical day might include morning hygiene support, nutritious meals, light exercise, medication reminders, companionship, and an afternoon outing or hobby activity — all personalized to their preferences.
Caregivers are trained in emergency protocols and CPR. In any incident, they immediately contact emergency services and inform family members and the care coordinator.
Yes. While caregivers provide reminders, our RNs and case managers can oversee medication regimens and coordinate directly with physicians when authorized.
Yes. Activities like puzzles, music therapy, art, storytelling, and guided conversation are incorporated to promote cognitive health and emotional well-being.
We honor and integrate cultural, spiritual, and linguistic preferences into care plans. Our diverse caregiver pool allows us to match clients with those who share similar backgrounds.
Financing and insurance.
Private pay means out-of-pocket payment. Medicaid offers subsidized care to eligible individuals. Long-term care insurance can reimburse services depending on your plan.
Yes. In New York, programs like CDPAP allow qualified family members to receive compensation while caring for loved ones.
We are transparent with pricing. No hidden fees. You’ll receive a clear breakdown of costs during your consultation.
Yes. Our team assists with Medicaid applications, insurance navigation, and identifying funding programs like VA Aid & Attendance.
Definitely. We work with veterans and surviving spouses to assess eligibility and help access VA benefits.
We handle all billing in-house and assist with submitting claims to long-term care insurance or Medicaid programs. Detailed invoices are provided monthly
Yes. We can help you explore Medicaid waiver programs, state grants, or community-based support to reduce your costs.
Care planning & assessment.
Each care plan is created collaboratively by our RNs, case managers, clients, and family members to ensure all medical, personal, and emotional needs are met.
Care plans are formally reviewed every 30 to 60 days, or sooner if there’s a change in health status, goals, or family input.
We use standardized tools like the MMSE for cognition and ADL/IADL scales for mobility and independence, supported by caregiver notes and RN evaluations.
Absolutely. We encourage families to share personal routines, religious observances, and dietary needs to tailor the care experience.
We provide discharge coordination, conduct in-hospital assessments, and create rapid-start plans to prevent readmissions and ensure a smooth return home.
Yes. With consent, we liaise with your medical providers to align care strategies and ensure holistic treatment.
Caregiver matching process.
We assess clinical needs, personality, language, culture, and lifestyle to ensure optimal comfort and trust from day one.
Yes. We match caregivers based on your preferences, including language, religion, cultural practices, or shared values.
Just let us know. We will reassess and quickly provide a replacement caregiver better suited to your family’s needs—no questions asked.
No limits. Your satisfaction is our top priority. We offer unlimited matching support until you’re completely comfortable.
Yes. We offer meet-and-greet sessions before care begins, and short trial visits can be arranged for added reassurance.
Yes. Our team includes specialists trained in managing complex conditions with empathy, patience, and proven care techniques.
Legal, safety & compliance.
All caregivers undergo national and state background checks, fingerprinting, drug screening, and competency testing before onboarding.
Yes. We meet or exceed all regulatory requirements in New York and Connecticut, including DOH licensure, continuing education, and staff supervision.
Our team is trained to detect and report abuse immediately. We maintain a zero-tolerance policy and work closely with Adult Protective Services when needed.
While we don’t provide legal advice, we can refer you to elder law attorneys and help facilitate documentation in care planning.
We use encrypted HIPAA-compliant platforms to store and transmit client data, ensuring maximum privacy and regulatory compliance.
Concerns can be reported 24/7. Our care director reviews all incidents promptly, and families are kept informed throughout the resolution process.
New York & Connecticut specific FAQs.
We support programs like NY MLTC, CDPAP, and Connecticut’s CHCPE — helping families navigate applications and eligibility.
CDPAP (NY) allows family caregivers to be paid. CHCPE (CT) offers tiered support based on clinical need. We cover major service areas in both states.
Yes. We provide caregivers fluent in Russian, Spanish, Haitian Creole, Mandarin, and more — tailored to the community’s cultural makeup.
Yes. We partner with senior centers, hospitals, and nonprofits to ensure our clients receive comprehensive community support.
Yes. Transportation to medical appointments or errands is part of many care plans across NYC boroughs, Long Island, and Connecticut suburbs.
Yes. Our caregivers are trained on discharge protocols and frequently coordinate with hospitals like Mount Sinai, NYU Langone, and Yale New Haven.
What makes UniversaCare different.
We maintain an exceptional caregiver-to-client ratio, often exceeding industry standards. This allows us to provide more personalized care and stronger caregiver-client relationships.
Our caregivers complete ongoing training in dementia care, fall prevention, emotional intelligence, and client communication — ensuring the highest standards of compassionate care.
Our caregiver retention rate is over 80%, far above the industry norm. We achieve this through ongoing support, fair wages, recognition programs, and an inclusive team culture.
We track progress on independence, cognitive stimulation, emotional well-being, and recovery milestones — using tools like mobility scales and family feedback surveys.
Yes. We’re proud to share stories from clients who regained independence, overcame loneliness, or experienced peace at end-of-life care. Testimonials are available on our website.
We pair cutting-edge technology with human warmth. Every digital tool we use is designed to enhance—not replace—the compassionate touch of in-person care.
Technology & innovation.
Our secure platform offers real-time updates, shift tracking, and care documentation accessible by family and medical teams.
Yes. You’ll receive optional SMS or app notifications for completed tasks, mood changes, or any noteworthy caregiver observations.
Yes. With consent, we can integrate wearable data to monitor vitals, activity levels, and sleep patterns for proactive care planning.
We use GPS-enabled electronic visit verification (EVV) for accurate tracking, timely reporting, and compliance with state regulations.
Yes. With permission, we share care summaries and health observations securely with primary care physicians or specialists.
Yes. We support video check-ins and secure messaging so out-of-town family members remain involved and informed.
